After careful investigation, we could not find any error on our part,
because we took every effort to fill your order as evident from the enclosed
certificate of packing inspection. Moreover, the lots were on board the ship
in perfect condition which was clearly stated in the clean B/L.

We suggest, therefore, that you place a claim with the insurance com-
pany. We will assist you wherever possible to process the claim.

Though it was quite beyond our control, we are very sorry for the
inconvenience you have suffered.

We assure you we will make every attempt to prevent such a recur-
rence in the future.

Yours very truly,