Upon unpacking the cases, we found that the quality was much infe-
rior to the sample for which placed the order. Moreover, the length of
each piece is short by approximately 5 meters.

After examining the enclosed cutting samples we sent an evidence
from the Lloyd's Survey Report. We are sure you will agree to the inferiority
of the goods.

We are now in a very awkward situation, because our customers, who
have been very strict about the quality, would like to take delivery of the
goods as soon as possible.

We hope that you will give prompt attention to this matter and pro-
vide prompt solution by return cable.

Yours faithfully,